You can ban or block visitors from initiating chat requests. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console.
With Cloudfon CX Live Chat, you can ban visitors using 2 different ways. One is to ban visitors from IP, and the other is from Visitor ID.
Each visitor has its Visitor ID in Cloudfon CX Live Chat, planted in the visitor’s browser cookie. If a visitor gets banned from his or her Visitor ID, this visitor will not see the chat button.
If you ban an IP, all visitors using the same IP address will not see your chat button. Cloudfon CX also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
You can ban visitors in the following 2 scenarios:
When you’re in your control panel.
When you’re in chat sessions.
Step by Step Instructions
Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat > Settings > Ban List
On the Ban List page, select to ban visitors by ID or IP.
On Banned Visitors page, click the Add tab.
On the New Banned Visitor page, enter the Visitor ID.
On Banned IPs page, click the Add button.
On the New Banned IP page, enter the range of IP you wish to ban.
Click Save.