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Quick Start Guide for Web Chat
Tenant Admin User Guide
1. Getting Started with CloudCX
2. CloudCX for Your Website
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2.1 Manage Omni Widget
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2.2 Installing Omni Widget on Your Website
2.3 Customizing Omni widget
2.4 Web Chat Channel
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2.4.1 Chat Window
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2.4.2 Pre-chat
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2.4.3 Post-Chat
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2.4.4 Offline Message
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2.4.5 Agent Wrap-up
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2.4.6 Routing Rules Setup
2.4.7 Invitation
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2.4.8 Ban List
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2.4.9 Audio & Video Chat Setup
2.4.10 History
3. Social Media Integration
4. Automation
5. Help Center Management
6. Contacts Management
7. Analytics
8. APP&Integrations
9. Global Settings
10. Profile Setup
Agent User Guide
OmniSuit (Mobile App) User Guide
Troubleshooting FAQ
WhatsApp Business API
Legal
Release Notes
CloudCX Platform
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2.4 Web Chat Channel
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