3.3.1 Block Senders

Owned by SUPPORT
Last updated: Nov 04, 2024
1 min read

The Block Senders feature helps you block unsolicited messages from certain email addresses or domains and move them to the Ticket Junk folder or reject them.

The Blocked Sender feature only works for new tickets. The feature does not block the sender for tickets created before blocking the sender's contact identity.  

Add a Block Sender

Prerequisites

A valid system admin account.

Step-by-Step Instructions

  1. Go to your system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Inbox > Settings > Block Senders.

  3. Click on the “+” button to add a block sender.

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  1. Enter the block sender’s Email or Domain, then select Block Level for this block sender.

  • Mark future messages as Junk: Moves all future emails from the block sender to the Junk folder in Agent Panel. 

  • Reject all future messages: All the future emails from the block sender will not be created as a ticket in the system.

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  1. Click Save.

Manage Block Senders

  • Edit: Click on the “Edit” icon to open the edition window for editing the block sender.

  • Delete: Click on the “Delete” icon to open a confirmation window for deleting the block sender. Click on “Delete” button to delete the block sender, or click on “Cancel” to cancel the deletion.