Version: CX 5.5.3

Release Date: 10th, March 2025

New Add Features

• [System Admin] Support system administrator to directly enter the tenant interface for management without logging in to help tenants complete some initial configurations, such as agent creation, channel configuration, etc.

• [System Admin] Support system administrator to customize templates and apply them to the tenant creation process, reducing customers' repetitive work, improving efficiency, and facilitating statistics.

• Supporting owner transfer has optimized resource management and enhanced management efficiency.

Enhanced Features

• Support enters multiple email addresses for the recipient and the CC when creating a new ticket.

• Support inserting variables into the input box of the Workflow component containing URL.

• Expanded the conditional options of Inbox Webhook - Support fields in Tickets and Contact objects as conditions.

• Optimized the default permissions of Agent and Supervisor.

Delete Features

• N/A

Bug Fixes

• Fixed an issue where contact import failed in some cases.

• Fixed some issues with incorrect spelling and grammar.