Version: CX 3.3.1

Release Date: 18th, May 2024

New Add Features

• Support adding the next step through components in the workflow and automatically connecting, simplifying the process of user workflow creation process and enhancing user experience.

• Added logging for Inbox Channel to facilitate users to view the status of historical message sending and the reasons for sending errors.

• Added support for setting Terms of Service & Privacy Policy, enabling it to provide more legal and professional customer service.

Enhanced Features

• Improved the loading speed of WhatsApp interactive messages and shortened the waiting time.

• Unified the setting rules of the password input box and optimized the password rule prompt UI.

• Optimize some interactive effects in the creation workflow, such as mouse hover effects, connection line styles, component drag effects, etc.

• Optimized the logic of the deletion operation. Reduce various business exceptions caused by erroneous deletion.

• Added default value for working hours, enables users to use the system simply and quickly.

• Optimized Chat Queue - Added a default queue for each tenant, so that users can experience CX services smoothly even when they are not familiar with the system.

• Optimized the system interaction logic of the Inbox of the Agent Portal, the interaction will be smoother and the experience will be better.

Delete Features

N/A

Bug Fixes

• Fixed the issue that the Facebook channel cannot be bound to the homepage of the company account.

• Fixed the issue that when creating a WhatsApp workflow, the required fields can be published without verification.

• Fixed the issue that in some cases web chat routing rules could not be saved.

• Fixed the logic issue of the "Last-chatted Agent Preferred" allocation method in web chat auto-distribution.

• Fixed the issue that the chat window greeting message preview failed.

• Fixed the issue where the widget chat button does not display on the website in some cases.

• Fixed the issue that WhatsApp workflow information was in the wrong order.

• Fixed the issue of some incorrect chat statistics in reporting.

• Fixed the issue where agents could not receive audio files in WAV format sent through Telegram.

• Fixed the issue where agents who were @mentioned in tickets could not receive reminders.

• Fixed the issue that the ZOHO CRM custom integration connection failed.

• Fixed the issue where the service threw a 500 error when entering the agent panel.

• Fixed the issue of log-out policy invalid.

• Fixed some UI presentation issues.

• Fixed some issues with incorrect prompts and spelling.