CloudFon CX allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console. CloudFon CX supports banning visitors by Visitor ID and by IP address.
Visitor ID is planted in the visitor’s browser cookie. If a visitor gets banned by Visitor ID, they cannot see the chat button on your website using the same browser. However, if this visitor switches to another browser, uses another machine, or clears the cookies in the browser they previously used to visit your website, they can see your chat button and initiate chat requests.
If you ban an IP, all visitors using the same IP address cannot see your chat button. On the Control Panel, CloudFon CX also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
Agents can ban visitors both from the Agent Console and from the Control Panel.
From the Agent Console, agents can ban a visitor in the visitor list or a visitor in chat.
From the Control Panel, agents can add visitor IDs or IPs to the banned list.
Step by Step Instructions
（1）Log in to the Cloudfon CX Panel.
（2）In the left navigation bar, go to Omnichannel Widget> Settings > Ban List
（3）On the Ban List page, select to ban visitors by ID or IP.
On Banned Visitors page, click the Add tab.
On the New Banned Visitor page, enter the Visitor ID.
On Banned IPs page, click the Add button.
On the New Banned IP page, enter the range of IP you wish to ban.
（4）Click Save.