On successfully enabling the 2FA setup of your account, you can now use the 2FA after verifying your CloudFon CX credentials on the login page. You need to input the six-digit passcode generated by the 2FA authenticator app to the Input Authentication Code page. Your site administrator can choose to skip the 2FA for agents and super-agents for 14 days.
Note:
You must complete the six-digit passcode authentication within 10 minutes after verifying your CloudFon CX credentials and ensure to provide correct passcode in 5 attempts to prevent your account from getting locked.
If you are using Google Authenticator on Android devices, you need to select Sync now from the App's Settings and then Time correction for codes. If you are using other Authenticator apps or Google Authenticator on iOS devices, make the Set Automatically option enabled on the phone's Date & Time setting.
Each authentication code is valid for 30 seconds. You must ensure to always get and enter the latest correct code.
Login using 2FA on CloudFon CX Control Panel
To login using 2FA on CloudFon CX Control Panel, follow these steps:
On the User Sign In page, provide your CloudFon CX credentials, and click Sign In.
The Input Authentication Code page appears.
Enter the six-digit passcode generated from your 2FA authenticator app and click Verify.
CloudFon CX confirms successful sign-in to your CloudFon CX account.