The Chat Window is the interface that visitors use to communicate with your agents. You can customize the Chat Window to change the style. You can configure the advanced settings to automatically receive chat transcripts with your visitors, automatically end chats if your visitors don't respond within a specific time, and so forth. The Chat Window can also be embedded in the webpage or set to pop up, and visitors can navigate to other sites while chatting.
Step by Step Instructions
Log in your CloudFon CX.
In the left navigation bar, go to Omnichannel Widget > My Widget. Select a Widget from the My Widget drop-down list,
Go to Web Chat>Chat Window.
You can choose the chat window's Style and Header.
Click the Options for Visitors section to adjust which operation(s) will be available on the chat window.
Click the Advanced section to adjust operation(s) to end the chat automatically when the visitor doesn't respond, send the chat transcript over email, limit the chat queue length. Enter Greeting Message which will display at the top of Chat Window.
Click Save. Click Live Preview button, you can view Preview.