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This guide will take you through the process of applying for a WhatsApp account with Twilio. The entire process can take two to four weeks.

Step 1: Request Access with Twilio

To apply for a new WhatsApp account, fill in this form on Twilio's website:

You will need the following information for the form:

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  • Your Twilio Account SID, which you can find in your main Twilio console/dashboard.

  • Your Facebook Business Manager ID. You can obtain this from your Facebook Business settings. (Please note: This is not the same as your Facebook page ID).

  • For "I wish to provision this account with a 3rd party vendor", select No.

Step 2: Submit WhatsApp Business profile information

For this step, you'll need to make sure you have a Twilio number. You can purchase one: https://www.twilio.com/console/phone-numbers/search

Once you have a number, navigate to Programmable Messaging → WhatsApp Senders: https://www.twilio.com/console/sms/whatsapp/senders

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Click on "+" and add the number you wish to use, along with your WhatsApp profile information (name, address, logo, etc.) Please ensure that you follow the guidelines mentioned on-screen:

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You may also apply for message templates on the same page. These will be submitted for review alongside your WhatsApp account. 

Step 3: Approve Messaging Request in FB Business Manager

Once Twilio has submitted your profile for review to Facebook, you will receive an email and a message in your Facebook Business Manager to approve a "messaging on behalf of" request. This typically happens anywhere from 1 day to 1 week after submission.

You can view and approve this request through this link: https://business.facebook.com/settings/requests/received_requests

Or navigate to your Facebook Business Manager → Business Settings → Requests, as shown below:

Step 4: Twilio completes your account registration

Once step 3 is complete, Twilio will take over to process the rest of your application. After your account has been approved, Twilio will register your number, and they will send you a confirmation email.

Your account is now ready to be connected to CloudFon.

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