Templates are reusable messages that you can send to your customers, with a few variables that you can customize. These are useful for notifications, and can be sent directly from CloudFon inbox.
Once the 24-hour customer service window has expired, Message Templates are the only way you'll be able to reestablish contact with your customer. Click here for more information on the customer service window.
Here’s an example of what a template looks like:
Your order for {{1}} for a total of {{2}} is confirmed. The expected delivery is {{3}}. |
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You can use this template to send the following message:
Your order for five meals for a total of $30 is confirmed. The expected delivery is in 2 days. |
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How do I send a message using a WhatsApp template?
In your CloudFon inbox click on the icon to see the list of pre-approved message templates that you have on your WhatsApp Business API account, as shown below:
In the above example, there are a few templates registered in my account. Selecting the template named fona_ticket allows me to fill in the required variables, as shown below:
Replace the variables (if you have any):
Press send and this message will reach your WhatsApp customer, even after the 24-hour service window has expired.