Two-Factor Authentication (2FA)
You can go to Profile> User Setting > Two-Factor Authentication(2FA) to set up 2FA.
Email authentication
（1）If you want to set up email authentication, click Set up.
（2）Enter the six-digit numeric code you received in your email on the Enter the Authentication Code pop-up.
The email authentication is successfully enabled with your CloudCX account.
（3）Now your account has been enabled with 2FA successfully. If you lose your device, you'll need these backup codes to log into your account. Without your device or a backup code, you'll have to contact the administrator to recover your account. We recommend you download them to keep them in a safe place.
（4）If all 10 Backup codes have been used, you can click "Gennerate new codes" to generate new ones.
Authenticator app authentication
（1）If you want to set up authenticator app authentication, click Set up.
（2）Install a third-party 2FA authenticator app on a mobile device and scan the QR code, which is provided on the Link the app to your account pop-up.
Note: You can also enter the secret code shared on the Link the app to your account pop-up into your 2FA authenticator app in case you find an issue connecting using a QR Code.
（3）Click Next.
The 2FA authenticator app generates the six-digit numeric code, Provide the six-digit numeric code on the Enter the Authentication Code pop-up.
The authenticator app authentication is successfully enabled with your CloudCX account.
（4）Click View Backup Codes to view&download your backup codes.
Note: In case you want to disable the email authentication or authenticator app authentication, click Turn off.
Single Sign-On (SSO).
（1）Click Single Sign-On. Select the third-party application you want to connect.
Note: You can connect to Google and Office365 only when the system admin has configured it.
When you connect successfully, it will show the account.
And now your agent has been bound to the Office 365 account, you can log in the CloudCX by Office 365 account directly.
If you connect through the login page instead of User Setting for the first time, you need to bind an agent account after you connect to a third-party application.
