CloudCX's Knowledge Base system allows you to create multiple knowledge bases. Each knowledge base is entirely separate from the others. Setting up multiple knowledge bases is especially helpful, for example, when you are supporting various products. Having all articles in the same knowledge base can be confusing and overwhelming for customers using only one product.
Create Multiple Knowledge Bases
To create multiple knowledge bases, follow these steps:
（1）Log in to your CloudCX.
（2）From the left navigation menu, go to Help Center > Knowledge Base.
（5）Click Add button.
（6）Continue to customize the settings, including background image, name, and available queue.
（7）Turn on the toggle key to enable the Knowledge Base, then agents can see articles in the knowledge base in the agent console.
Create an article
Setting up your knowledge base starts with creating articles. CloudCX Knowledge Base provides an easy-to-use Markdown editor and allows you to organize articles by category and tag, so that they are easy to find and maintain.
（1）Select the knowledge base you want to add the article to
（3）(Optional)Select a category, or add a category.
（4）Click New Article.
（5）On the New Article page, input the article title.
（6）Select a category for the article.
（7）(Optional) Add tags for the article. The tags help you identify articles from the Knowledge Base backend.
（8）(Optional) Select the checkbox to mark the article as Featured. Featured articles appear above the non-featured ones on your knowledge base pages.
（9）Once the article is ready, change the article status to Published, and then click Save. Articles in Draft mode are invisible on your knowledge base.
（10）After an article is created, you can edit, view, and delete it.
The article is created and published successfully.