Two-Factor Authentication (2FA) is a security process in which two different authentication factors must be provided to verify your identity. It helps protect your CloudFon CX account from unauthorized access by adding a second-level security layer to your primary-level authentication. The 2FA process is not necessary for all sites. However, CloudFon CX suggests that it should be set up to enhance your account security further. With more robust security like 2FA, you can secure your customer's valuable data from unauthorized access and other cybercrime.
Set up and Reset Two-Factor Authentication (2FA)
Set up 2FA
CloudFon provides two methods: Email authentication and Authenticator app authentication, You can set the authentication methods you want.
Email authentication
To set up email authentication via CloudFon CX Control Panel, follow these steps:
（1）Log in to the CloudFon CX Control Panel.
（2）Go to Profile> User Setting > Two-Factor Authentication(2FA).
（3）If you want to set up email authentication, click Set up.
（4）Enter the six-digit numeric code you received in your email on the Enter the Authentication Code pop-up.
The email authentication is successfully enabled with your CloudFon account.
（7）Click Done to close the pop-up.
Authenticator app authentication
（1）If you want to set up authenticator app authentication, click Set up.
（2）Install a third-party 2FA authenticator app on a mobile device and scan the QR code, which is provided on the Link the app to your account pop-up.
Note: You can also enter the secret code shared on the Link the app to your account pop-up into your 2FA authenticator app in case you find an issue connecting using a QR Code.
（3）Click Next.
The 2FA authenticator app generates the six-digit numeric code.
（6）Provide the six-digit numeric code on the Enter the Authentication Code pop-up.
The authenticator app authentication is successfully enabled with your CloudFon account.
（7）Click Done to close the pop-up.
Reset 2FA
Email authentication
（1）Click Reset.
Note: In case you want to disable the email authentication, click Turn off.
（2）Enter the six-digit numeric code you received in your email on the Enter the Authentication Code pop-up.
The email authentication is successfully reset with your CloudFon account.
Authenticator app authentication
（1）Click Reset.
Note: In case you want to disable the authenticator app authentication, click Turn off.
（2）From the third-party 2FA authenticator app on a mobile device, scan the QR code, which is provided on the Link the app to your account pop-up.
（3）Click Next.
The 2FA authenticator app generates the six-digit numeric code.
（6）Provide the six-digit numeric code on the Enter the Authentication Code pop-up.
The authenticator app authentication is successfully reset with your CloudFon account.
How to set the frequency of 2FA for your login
（1）From the left navigation menu, go to your Global Settings > Security > 2FA Authentication.
（2）Set the Frequency of Two-Factor Authentication for your Login
（4）Click Save.
When set 14 days-skip, if the agent clears the browser cookie or uses a different browser, it is no longer a trusted device or browser for logging in to the Control Panel. However, you can set every login as a default setting.
Login Using Two-Factor Authentication (2FA)
To login using 2FA on CloudFon Control Panel, follow these steps:
On the User Sign In page, provide your CloudFon credentials, and click Sign In.
The Input Authentication Code page appears.
Enter the six-digit passcode received in your email or generated from your 2FA authenticator app and click Verify.
Backup Code for Login
The backup code is used for your agents if they cannot access the eamil or device for any reason. Your site administrator having the required permissions can generate the backup code for agents.
To generate a backup code for your agent, please follow these steps:
From the left navigation menu, go to Global Settings > People > Agents.
Click the Get Backup Code icon against the agent's name from the list.
The Get Backup Code pop-up appears.
Click Generate a Code.
Copy the code and share it with your agent.
Note: Each backup code can be used only once. The code expires after 30 minutes and will no longer work if it was already used or a new backup code is generated.
Your agent uses the backup code in the Input Authentication Code page after their email with password is verified successfully on the User Sign In page.
2FA Warning Messages
Login Attempt Failed
CloudFon gives you five login attempts to input the authentication code you receive from the Email or Authenticator app. However, if you fail to log in on the third and fourth attempt, the Input Authentication Code page displays a warning message: Please try again in five minutes.
