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The setup consists of the following steps:
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Create App on Meta for Developers
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Associate a Business Manager Account
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Generate a Permanent Token
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Step1. Create App on Meta for Developers
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11. Locate the Phone number ID for your WhatsApp phone number. Copy and save the Phone number ID and WhatsApp Business Account ID locally, and proceed to Step 3: Generate a Permanent Token.
Step3. Add WhatsApp Payment Method
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According to the latest guidelines from Meta, users are now required to input their payment method within the Meta Business Suite. Failure to do so will result in restrictions on the features available for WhatsApp Business. |
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Various locations may have different pricing for WhatsApp. For more information, please refer to this link. https://developers.facebook.com/docs/whatsapp/pricing |
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Step4. Generate a Permanent Token
Note：Before you start this job, please check that you meet the following requirements：
A Meta business account.
A WhatsApp Business Account, associated with your business account.
Either a https://developers.facebook.com/docs/whatsapp/business-management-api/get-started#system-user-access-tokens or a https://developers.facebook.com/docs/whatsapp/business-management-api/get-started#user-access-tokens .
The https://developers.facebook.com/docs/permissions/reference/whatsapp_business_management permission.
If your app needs to access endpoints that target your business account, you will also need the https://developers.facebook.com/docs/permissions/reference/business_management permission.
For more details please refer to https://developers.facebook.com/docs/whatsapp/business-management-api/get-started#1--acquire-an-access-token-using-a-system-user-or-facebook-login
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Provide the Phone ID, Token and WhatsApp Business Account ID you saved locally in the WhatsApp channel account.
Copy the Webhook URL and Verify token from the CloudCX’s WhatsApp channel account and proceed to Step 4: Set Up a Webhook.
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Step5. Set Up a Webhook
Webhooks are user-defined HTTP callbacks that are triggered by specific events. You get a notification (HTTP request) sent to a setup URL whenever a trigger event occurs.
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Click Manage and subscribe to the Webhook fields. You need to subscribe messages and message_template_status_update
Next, go to the CloudCX Control Panel and click Save & Test to test your WhatsApp channel connection with CloudCXn CloudCX Inbox.
To learn more on WhatsApp channel configuration on CloudCX Control Panel, please contact support@cloudfon.net.
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