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CloudCX allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the |
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meantime, the banned visitors will not be displayed in the visitor list of the Agent Console. |
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CloudCX supports banning visitors by |
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Contact ID and by IP address. |
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Add Banned IPs
If you ban an IP, all visitors using the same IP address cannot see your chat button.
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The system also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
Agents can ban visitors both from the Agent Console and from the Control Panel.
From the Agent Console, agents can ban a visitor in the visitor list or a visitor in chat.
From the Control Panel, agents can add visitor IDs or IPs to the banned list.
Step by Step Instructions
Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Omnichannel Go to your system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to Omni Widget> Settings > Ban List
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On the Ban List page, select to ban visitors by ID or IP.
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On Banned Visitors page, click the Add tab.
On the New Banned Visitor page, enter the Visitor ID.
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On Banned IPs page, click the Add button.
On the New Banned IP page, enter the range of IP you wish to ban.
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> Banned IPs.
In the Banned IPs tab, click + button.
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In the Add Banned IP pop-up window, you can do the following:
Input the range of IPs you want to ban.
(Optional) You can add a note for the banned IPs.
Click Save.
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To ban an individual IP, enter the same IP in the "Start IP" and "End IP" fields. To ban a range of IPs, enter the first IP in the "Start IP" field, enter the last IP in the "End IP" field. |
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The banned IPs have been added in the Banned IPs list, you can edit or delete the IPs from the list.
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About ban a visitor by Contact ID, you can find more details from https://cloudfon.atlassian.net/wiki/spaces/CX/pages/340857059/6.1+Manage+Contacts#Block-and-Unblock-Contacts%EF%BC%88Coming-soon%EF%BC%89.