When any complex issues arise on your websites using CloudFon- CX platform, the Support team may require additional information from you to troubleshoot the issue. This information includes the network requests generated in your browser while a problem is still in occurrence. The Support team may request you to record a HAR (HTTP Archive) file and revert to them for further analysis.
...
Note: Ensure to keep HAR files in a safe place as they contain sensitive data, including:
Content of the pages you downloaded while recording
Your cookies, which allows anyone with the HAR file to impersonate the account
All the information that you submitted while recording
| Table of Contents | ||
|---|---|---|
|
...
Step-by-Step Instructions
The following are the step-by-step instructions about how you can generate a HAR file via different browsers.
Chrome
Firefox
Internet Explorer
Safari
Edge
1. Chrome
To generate the HAR file for Chrome, follow these steps:
...
Note: The steps to generate the HAR file are the same for MAC and Windows.
2. Firefox
To generate the HAR file for Firefox, follow these steps:
Open Firefox and go to the page where you are experiencing the issue.
Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network. Or you can right-click anywhere on the webpage and click Inspect on the pop-up menu.
The Developer Network Tools opens as a docked panel at the side or bottom of Firefox.Click the Network tab.
The recording auto starts when you start performing actions in the browser.
Once you have reproduced the issue, and you see that all of the actions have been generated in the Developer Network Panel, right-click anywhere under the File column, and click Save all as Har.
Save the HAR file on your computer.
After that, please share your HAR file with our Support team.
Note: The steps to generate the HAR file are the same for MAC and Windows.
3. Internet Explorer
To generate the HAR file for Internet Explorer, follow these steps:
...
Note: The steps to generate the HAR file are the same for MAC and Windows.
4. Safari
Before you generate the HAR file, ensure that you have the Develop menu in Safari. If you do not see the Develop menu in the menu bar, choose Safari > Preferences, click Advanced, and select the Show Develop menu in the menu bar.
...
Open the Develop menu and select Show Web Inspector.
Click the Network tab and complete the activity that is causing issues.
Click the Export icon and save the HAR file.
After that, please share your HAR file with our Support team.
5. Edge
To generate the HAR file for Edge, follow these steps:
...