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Metrics in this report include:
Widget | Description |
Online | The length of time that an agent/a chat queue/the web chat team is online and accessible. A chat queue was online when one agent in the queue is online; the web chat team is online when one agent is online. |
Logged-in | This shows, at the agent level, the sum of online time and away time. |
Total Away | This shows, at the agent level, the sum of any away time. |
Note: The report also shows the custom away status' time. For example, Logged-in, Online, Total Away (the time of the Away status + the time of the Custom Away status), Away (the time of the Away status) for this report.
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