You can create and manage restricted words that you don't want your agents to send to customers. Once this feature is enabled, restricted words in agents' messages will be highlighted and the messages cannot be sent out until the restricted words have been removed.
Step-by-Step Instructions
（1）Log in to your CloudCX Control Panel.
...
（3）Turn on the Restricted Words toggle key to enable the function.
...
（4）Click”Add”（4）Click” Add”, and then input the restricted words.
...