| Info |
|---|
Two-Factor Authentication (2FA) is a security process in which two different authentication factors must be provided to verify your identity. It helps protect your |
...
CloudCX account from unauthorized access by adding a second-level security layer to your primary-level authentication. The 2FA process is not necessary for all sites. However, |
...
CloudCX suggests that it should be set up to enhance your account security further. With more robust security like 2FA, you can secure your customer's valuable data from unauthorized access and other |
...
cybercrime. |
Note: If your agent or super-agent is logged in using Single Sign On (SSO), 2FA will not be available to them. However, it will be available to the administrator even if logged in using SSO.
Set Up 2FA
If you are setting up the 2FA for the first time for your account, you can do it via CloudFon CX Control Panel.
To set up 2FA via CloudFon CX Control Panel, follow these steps:
...
Set 2FA Policy
Prerequisites
A valid system admin account.
2FA policy is only available to users with enabled 2FA, you can find more details from https://cloudfon.atlassian.net/wiki/spaces/CX/pages/282755145/10.4+Security+Setting#Two-Factor-Authentication-(2FA).
Step-by-Step Instructions
Go to your system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to your Global Settings > Security > Two-Factor Authentication2FA Policy.
...
Set the Frequency of Two-Factor Authentication for Your Login
...
...
In the 2FA Policy, you can do one of the following:
Select Every login and click Save. All users with 2FA enabled will be required to perform 2FA authentication each time they log in to the system, and can not choose to skip 2FA for the next time.
...
Select Allow agents to skip Two-Factor Authentication for 14/30/60/90 days, and click Save. All users with 2FA enabled will be required to perform 2FA authentication each time they log in to the system, users can select Don’t ask again for 14/30/60/90 days when log in to the system.
...
When set 14/30/60/90 days to skip, if the user clears the browser cookie or uses a different browser, it is no longer a trusted device or browser for logging in to the Control Panel.