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Here is an optional setting available for different tenants. Each tenant can choose to utilize a custom CRM application setting on their respective tenant page. More details, can refer the following link.

8.1 Integrating Integrate Salesforce in CloudCXCRM

Table of Contents

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Create A Salesforce App

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That's all the Salesforce integration, now, you can connect your Salesforce to the App & Integrations > Salesforce in your tenant 8.1 Integrating Integrate Salesforce in CloudCXCRM

Warning Message

This warning message indicates that the Salesforce CRM Application, configured on the System Connect Hub, is incorrect or invalid.

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