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Here is an optional setting available for different tenants. Each tenant can choose to utilize a custom CRM application setting on their respective tenant page. More details, can refer the following link.
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Create A Salesforce App
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That's all the Salesforce integration, now, you can connect your Salesforce to the App & Integrations > Salesforce in your tenant 8.1 Integrating Integrate Salesforce in CloudCXCRM !
Warning Message
This warning message indicates that the Salesforce CRM Application, configured on the System Connect Hub, is incorrect or invalid.
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