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Audit logs are a chronological sequence of entries that capture configuration changes made by all users.

Audit logs is an Admin-specific feature. Hence, only Account Admins and Admins will have the scope to access the feature from within the web application.

Step-by-Step Instructions

(1)Log in to your Cloudfon CX CloudCX Control Panel.

(2)From the left navigation menu, go to Global Settings > Security Logs > Audit Log.

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What are the changes that audit logs track?

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  • Performed By: Displays the name of the user who made the change. It also carries information about the date and time at which the change was made and also fetches the IP address from which the change was made .

Note: If the name section displays “System”, it refers to a change made by the product.

  • Type of Change: It displays the type of change that was made— Created, Updated, or Deleted.

  • What Changed: Displays the module on which the event was performed. The module whose changes are tracked are: