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CloudCX Connector Hub provides integration with Microsoft Office 365 via the API for Microsoft. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Microsoft. |
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If users in your system intend to utilize the Microsoft email channel or SMTP server, configuring this application setting is crucial! |
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Create An Application
To integrate with Microsoft, you have to create an application in the admin center. You can find more details about creating an application https://learn.microsoft.com/en-us/graph/auth-register-app-v2 .
Prerequisites
A Microsoft Entra ID tenant.
An account that has at least the Cloud Application Administrator role.
Register an application
Go to the https://entra.microsoft.com/.
If you have access to multiple tenants, use the Settings icon in the top menu to switch to the tenant in which you want to register the application from the “Directories + subscriptions” menu.
Browse to Identity > Applications > App registrations and select “New registration”.
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These values will be available in the app settings and will be required while setting up in the Connector Hub.
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Add a client secret
Sometimes called an application password, a client secret is a string value your app can use in place of a certificate to identity itself.
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Record the secret's Value for use in your client application code. This secret value is never displayed again after you leave this page. This value will be required while setting up in the Connector Hub.
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Configure Microsoft Office 365 Integration in CloudCX
Log in to your system administrator portal https://your_cx_domain:9006, go to Advance > Connector Hub Setting > Office 365 to configure.
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That's all the Office 365 integration, now, you can connect your Office 365 to the Inbox > Channels > Email in your tenant https://cloudfon.atlassian.net/wiki/spaces/CX/pages/49283141/3.1.1+Email#Office-365-account or your SMTP server 9.2.2 Custom SMTP Server ！
Warning Message
This warning message indicates that the Microsoft email Application, configured on the System Connect Hub, is incorrect or invalid.
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