Contact information is stored in contact fields. CloudFon CX CloudCX contact fields include system fields and custom fields.
In the fields list, fields are marked with different letters.
Letter S “S” represents a system field. System fields cannot be deleted. Only part of the field information can be edited.
Letter C “C” represents a custom field. You can create, edit, or delete custom fields to track your contact information better.
Letter I “I”represents an identity field. All identity fields are system fields. At least one of the identity fields is required when creating a contact.
...
To create a custom contact field, follow these steps:
(1)Log in to the Cloudfon CX CloudCX Control Panel.
(2)From the left navigation menu, go to Global Settings > Advanced > Contact > Fields.
...
(3)Click Add
...
(4)Select a data type as per your need.
...
(5)Provide field details, such as Name, Field length, Help text, or value required. The following example is a Dropdown list type field.
...
(6)(Optional) Turn on the toggle keys: Visible and Required. The meaning of field settings are as follows:
...
(7)Click Save to complete the custom field configuration.
Now, when you go to your Agent Console, you will find a custom field that has been added under the Contact tab.
...