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CloudCX Connector Hub provides integration with Gmail via the API for Google. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Gmail. |
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If users in your system intend to utilize the Gmail channel or Gmail SMTP server, configuring this application setting is crucial. |
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Create A Project
To integrate with Gmail, you have to create a project in the Google Cloud portal. You can find more details about creating a project here https://cloud.google.com/resource-manager/docs/creating-managing-projects?_gl=1*1etkyrs*_ga*Nzc1OTUzMzMxLjE3MjI0MTA4ODY.*_ga_WH2QY8WWF5*MTcyNDY2MjUyNi4yLjAuMTcyNDY2MjUyNi42MC4wLjA. .
Create A Project
Go to the Google Cloud portal.
Click on “Select a project”, and click on “NEW PROJECT” to create a new project.
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Enter a Project name for your project, click on “CREATE” to create it.
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After creating the project, click on “SELECT PROJECT” to configure.
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Create An App
Go to APIs & Services > Enabled APls & services, click on “ENABLE APIS AND SERICES”.
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Find the ”Gmail API“ card, Click on “ENABLE” to enable this API.
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Click on OAuth consent screen, select External User Type and click on “CREATE” to create an app for the project.
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In the OAuth consent screen step, enter the App name and User support email for this app.
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Enter your domain
your_domainto the Authorized domains, your email address to the Developer contact information, then click on “SAVE AND CONTINUE”.
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In the Scopes step, click on “ADD OR REMOVE SCOPES”, select the scope “…/auth/userinfo.email”and click on “UPDATE”, then click on “SAVE AND CONTINUE”.
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In the Test users step, click on “SAVE AND CONTINUE”.
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In the Summary step, click on “BACK TO DASHBOARD”.
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Click on “PUBLISH APP” to push the app to production.
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Configure the App
In the Credentials, click on “+CREATE CREDENTIALS” to select “OAuth client ID”.
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Select Web application from Application type, add the Authorized Redirect URL
https://your_cx_domain/api/v1.0/gmail/integration/callbackto the Authorized Redirect URIs, then click on “CREATE”.
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Once you create OAuth client ID, you will have to obtain the Client ID and Client Secret. These values will be required while setting up in the Connector Hub.
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Configure Gmail Integration in CloudCX
Log in to your system administrator portal https://your_cx_domain:9006, go to Advance > Connector Hub Setting > Gmail to configure.
Paste the Client ID & Client Secret to Client-id & Client-Secret, the Client ID & Client Secret obtain from OAuth client ID here https://cloudfon.atlassian.net/wiki/spaces/CCSD/pages/edit-v2/52166920#Configure-the-App .
Copy the Authorized Redirect URL and paste to Authorized Redirect URIs here.
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That's all of the Gmail integration, now, you can connect your Gmail account to the Inbox > Channels > Email in your tenant here https://cloudfon.atlassian.net/wiki/spaces/CX/pages/49283141/3.1.1+Email#Gmail or your SMTP server here！ 9.2.2 Custom SMTP Server ！
Warning Message
This warning message indicates that the Gmail application, configured on the System Connect Hub, is incorrect or invalid.
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