his This article helps you solve the problem that you cannot receive Twilio WhatsApp messages.
Problem
After integrating my Twilio WhatsApp account with CloudFon CX, I am unable to receive messages.
Cause
There are two possible reasons for the issue you are experiencing:
Your Twilio number is not enabled for WhatsApp.
The Webhook URL you are using is not correct.
Solution
Log in to your Twilio account.
Check in Twilio > Messaging > Senders > WhatsApp senders that your account has been approved.
If your account is already approved, check the Webhook URL for incoming messages.
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