You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.
1. Channels
You can know the ticket’s channel through below icon.
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2. Status
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5d means the Last Reply Time.
Below icon means New:
Below icon means Pending Internal:
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Below icon means Pending External:
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Below icon means On hold:
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Below icon means Resolved:
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3. Create New Ticket
Click below icon,
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and input below information, click send icon, you can create a new ticket.
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If needed, you can add Tags for the ticket.
4. Replay
Click a ticket, then you can replay the ticket
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And you can also mark the ticket as Mark as Resolved、Mark as Unread, or Delete it.
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