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Enable Audio & Video Chat for Widgets
Prerequisites
To enable Audio & Video Chat for widgets, your tenant needs to get the Audio & Video Chat permission. If you do not have the Audio & Video Chat permission, you can not see the Audio & Video Chat menu in your tenant.
Step-by-Step Instructions
Go to your system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to Omni Widget> Settings >Audio & Video Chat.
Turn on the Audio & Video Chat toggle key.
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Expand the Options for Visitors drop-down, and select the Allow visitors to request audio chat and Allow visitors to request video chat checkboxes.
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Click Save.
Audio & Video Chat Supported Browsers
The Audio & Video Chat in the system is built upon the WebRTC communications protocols and application programming interfaces.
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Google Chrome (supported on Windows, macOS, Android, IOS).
Microsoft Edge (supported on Windows, macOS, Android, IOS).
Initiate an Audio & Video Chat
An Audio & Video Chat initiated by visitor:
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