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Contact Details
Contact Info
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The Contact Info shows all the contact’s personal information collected from the contact. You can update or modify the contact’s information by clicking each property. |
Contact Info: Shows the contact’s phone number and email.
Activity: Shows the year and month of the contact's first visit and the time of the last message.
Contact Property: Shows the contact’s properties, and allows modification.
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Conversations & Tickets
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The Conversations & Tickets shows all the details of contact’s chats and tickets. |
Conversations
Each conversation shows the following information:
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Click Chat to switch to the chat history in Omni Widget > History > Chats.
Click widget name to switch to the widget settings in Omni Widget.
Tickets
Each ticket shows the following information:
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Click Chat to switch to the ticket in Agent Panel > Inbox.
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Activity Logs
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The Activity Logs mainly record important and general events related to contact. |
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When the events happened, events will be added into activity logs, which are arranged in timeline order and can be queried by date.
Media
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The Media shows all multimedia files sent during the chat or in the ticket. |
You can view all the files, search, and download the file.
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New Conversations
In the Contact Details page, you can click New Conversations to enter the creating proactive ticket page in Agent Panel > Inbox. You can send the contact a proactive message via SMS, Email, or WhatsApp, you can find more details from/wiki/spaces/BD/pages/311689289.
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Add Tags & Notes
In the right of Contact Details page, you can do the following:
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