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2FA Policy

Once you've turned on 2FA, learn how to set it up Two-Factor Authentication. You can set the 2FA authentication frequency here.

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Websocket Auto-Disconnect Interval

Configure Websocket Auto-Disconnect Interval on the Agent portal, When the internet connection is slow or the page is embedded, it may be necessary to extend the timeout period to prevent Webchat from terminating abnormally due to certain web page refresh operations.

Info

We support settings up to 120 seconds, with the default set at 30 seconds.

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