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  • Add the function of Two-Factor Authentication（Authenticator）

  • Support connect with Telegram

  • Support ZOHO CRM/Salesforce custom integration

  • Support interactive WhatsApp message in workflow

  • Add the function of log-out policy

  • Optimized workflow interaction experience, while adding new workflow components such as Branch, Date&Time, Wait for response, etc

  • New ticket supports fuzzy matching queries

  • Added support for quick jump editing to all list pages

  • Added a way to notify account creation by sending activation links

  • Super administrators add mandatory password enhancement policies

  • Add support for multiple languages on the Widget end and specify the default display language for the Widget on the visitor end

  • Added account protection strategy, default 90 day inactive account will be blocked

  • Whatsapp supports adding display of seat names, and specific seat access will display the name of the seat

Improve Features

  • Optimized the pop-up prompts and buttons

  • Optimized the function of managing views

  • Optimized the UI of the workflow

  • Optimized the function of the file upload

  • Modified the default login port, changed the default tenant login port from 9001 to 443, and supported automatic redirection from HTTP to HTTPS

  • Optimized login experience, Agent login will directly redirect to Agent Portal

  • Optimized the display effect and matching logic of routing rules, making them easier to understand and use

  • Add commonly used static files to static cache to improve access speed and reduce application service pressure

  • Fixed compatibility issues with some pages facing Sifari browser

  • Optimized the Widget display effects for Prechat and OfflineMessage to make them easier to distinguish

  • Optimized the operation buttons of AgentPortal to make it easier to use

  • Realtime Report has been changed to real-time refresh, with a default status query refresh occurring every 60 seconds

Delete Features

  • N/A

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Release Update (29th, February)--V3.2.3.1

Version: CX 3.2.3.1

Release Date: 29th, February 2024

Bug fixes

  • Fixed some existed bugs on Agents' chat

  • Fixed some existed bugs on Inbox's tags

  • Fixed some existed bugs in Workflow

  • Fixed some existed bugs in connecting social channels

  • Fixed some existed bugs on Telegram

  • Fixed some existed bugs in routing rules

  • Fixed some bugs in system installation initialization

New Add Features

  • Add the function of authorization credentials: including three options: Basic, OAuth 2.0 and Authorization Header

  • Support the function of Multi-Line calls(Two Lines)

  • Optimized the function of webhook and added more webhook events

  • Added the function of chatbot asynchronous reply mode

  • Provided available ticket APIs and other related APIs

  • Variable input in workflow supports multiple types of data

  • Added enable switch for network status display

  • Updated some new workflow templates

Improve Features

  • Optimized the UI of workflow component connection lines

  • Optimized the UI of agent panel buttons

  • Optimized the UI of adding text links through the rich text editor in workflow

  • Optimized the function of adding enable input area in offline-message

  • Optimized the function of transferring calls

  • Optimized the UI of visitors page when pre-chat has multiple Fields

  • Optimized the color of tags in inbox

  • Optimized the display effect in the input box when making multiple selections

  • Optimized the logic of pre-chat triggering workflow