...
The table lists the following Flow Actions.
Actions | Description |
|---|---|
Send Content | |
Send a message | This action allows you to send a message to the visitor. |
Send an image | This action allows you to send an image file or URL to the visitor. |
Send a menu | This action allows you to send a menu to the visitor. |
Send quick reply options | This action allows you to send up to ten quick reply options to the visitor. Each quick reply option leads to a further Task Bot Action. |
Collect Info | |
Collect name | This action allows you to collect the name of the customer. This data is saved to the variable "Name". |
Collect email | This action allows you to collect the email address of the visitor. This data is saved to the variable "Email". |
Collect phone number | This action allows you to collect the phone number of the visitor. This data is saved to the variable "PhoneNumber". |
Collect company name | This action allows you to collect the company name of the visitor. This data is saved to the variable "CompanyName". |
Collect comment | This action allows you to collect comments from the visitor. This data is saved to the variable "Comment". |
Collect variable data | This action allows you to collect custom information from the visitor and save it to a variable—for example, User Name. You can create any variable. The variable value will only exist when the current flow is alive in a chat. |
Flow Operations | |
Transfer chat | This action allows you to transfer the chat to a specific agent, department, or transfer the chat based on the Widget's routing rules. |
Go to Work Flow | This action allows you to transfer to another Flow when a present Flow is finished. |
Advanced | |
Set Value | This action allows you to set a value for name, email, phone number, company name, comment. |
Send an email | This action allows you to send emails. For example, you can send the visitor's information to the company's lead collection email box. |
Flow Templates
CloudFon CX provides three pre-built Flow templates. Using these templates, you can build your Custom Flow.
The table lists the following Flow templates.
Template | Description |
 | It is used to get contact information from your visitors. |
 | It is used to classify visitors by asking them questions and guide them to find the most suitable support agents or resources. |
 | It is used to provide the frequently asked questions list and let your visitors help themselves. |
Create a Flow
You can create a Flow either of your own or by selecting from the pre-built template.
...