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（11）Set the priority from the drop-down list. Queued chats with a higher priority are distributed before those with a lower setting. By default, each chat request is assigned with the Normal priority.
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（12）Click OkOK.
（13）You can create multiple Rules to route chat requests.
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Note: Routing Rules for Inbox Channel is under Settings within the Inbox Module. |
Understanding Chat Routing Scenarios
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