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The Chat Window is the interface that visitors use to communicate with your agents. You can customize the Chat Window to change the style. You can configure the advanced settings to automatically receive chat transcripts with your visitors, automatically end chats if your visitors don't respond within a specific time, and so forth. The Chat Window can also be embedded in the webpage or set to pop up, and visitors can navigate to other sites while chatting. |
Step by Step Instructions
（1）Log in your CloudFon CX.
（2）In the left navigation bar, go to Omni Widget > My Widget. Select a Widget from the My Widget drop-down list,
（3）Go to Web Chat>Chat Window.
（4）You can set the chat window's Header, choose the chat window's style (Classic, Circle, or Bubble), and edit Window Title according to your needs.
（5）Click the Options for Visitors section to adjust which operation(s) will be available on the chat window.
Note：When you enable the Audio & Video Chat function, the options "Allow visitors to request audio chat" and "Allow visitors to request video chat" will appear here.
(6) Click the Advanced section to adjust operation(s):
End the chat automatically when the visitor doesn't respond,
Automatically send the chat transcript by email,
Limit the chat queue length.
Enter Greeting Message which will display at the top of the Chat Window.
（7）Click Save. Click Live Preview button, you can view Preview.
After saving the changes will take effect automatically and immediately. You can go to your website and initiate a chat to see how the settings work to your satisfaction.