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（2）In the left navigation bar, go to Omnichannel Omni Widget > My Widget. Select a Widget from the My Widget drop-down list,
（3）Go to Web-chat.
（4）Go to the Offline messageMessage tab.
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（5）Choose whether to open the Use default offline message window or Redirect visitors to a custom page when visitors click on your offline message button.
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（10）If you select Redirect visitors to a custom page, fill the Page URL. And you can select whether Open page in a new window/tab.
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（11）If you select Trigger a flow, when a visitor clicks your offline chat button, a flow automates this process and provides a more personalized customer service experience.. For more settings about Flow, please refer to Flows Setup.
（12）Select your Flow from the drop-down list.
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（13）Click Save.