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Widget: You can create and deploy multiple widgets. This enables you to offer personalized support to your customers. To learn more about managing multiple widgets, see this article.
Widget Design: You can rebrand the Omni-widget (web messenger) to reflect your business brand and put out your brand on your website. To learn more about customizing widgets, see this article.
Add more social channels: Your customers can reach you through different social channels easily on your website. To learn more about adding social channels in your widgets, see this article.
Step 4. Set
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up Routing Rules
The Routing Rules feature allows you to efficiently route web visitors to designated queues based on visitors' conditions. To learn more about Routing Rules, see this article.
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