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MTR:
You will have to test the connection between you and the CloudFon CX live chat CloudFon-CX server you are trying to connect to. You can download the software program WinMTR which is a Windows application combining the functionality of traceroute and ping utilities in a single network diagnostic tool.
Perform the following steps to collect the data CloudFon CX needs to diagnose the issue:
Click here to download the testing tool.
Enter the domain in Host and then click Start. If your live chat CloudFon-CX is deployed on your own server, please enter your domain name instead. For example, if your live chat CloudFon-CX server address is livechat http://CX.yourcompany.com , please enter this address in the Host.
Wait about 5 minutes, then click Stop.
Click Copy Text to clipboard and then send back the data to us.
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