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Post chat survey window is a window where visitors can leave evaluative comments and rate agents’ performance after chat. Post chat survey helps you gather clients’ feedback, evaluate employees’ performance and identify improvement opportunities. |
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Step by Step Instructions
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（9）Click Save. Click Live Preview button, you can view Preview.
Now you have set up your post-chat survey window. Your visitors can rate your agents’ chat performance after the chat. Here is a sample post-chat survey window showing up on your visitors’ screen:
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