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Step by Step Instructions:
（1）Log in to the Cloudfon CX Control Panel.
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Note: To send a canned message, type "/" to trigger the shortcut, e.g. if you have a canned message "Please hold on one minute.", and the shortcut is "hold", you can type "/hold" to locate this canned message.
Importing Canned Messages
If you have a number of canned messages, you can import them using the canned message template:
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（6）After the file is imported, the canned messages in the file appear in the canned message list.
Exporting Canned Messages
You can export canned messages for backup or for reuse in other platforms. To export canned messages, follow these steps:
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（4）The file is saved to your device.
Canned Message Sorting Rules
Canned messages are sorted by the first character in their names in ascending order. The sorting order is as follows:
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