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（4）Click Connect with Salesforce and then provide your Salesforce login credentials.
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Note: You need to have particular sets of permissions in your Salesforce account for the integration to work. It is recommended that you use an Admin SF account.
More details, please refer to
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If you don’t want to create Lead/Contact/Case/Task automatically, you can create them manually in your CloudFon CX Agent Console. Manually click on the action you want to perform, and the corresponding data will be recorded in your Salesforce account.
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WebChat/Inbox Data You Can Get in Salesforce
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