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Open Microsoft Edge and navigate to the page where the issue is occurring.
Note: Edge is tab and window dependent, so if the issue occurs in a new tab or window, the HAR recording needs to be done in that new tab or window.Click the horizontal ellipsis menu button and select More Tools > Developer Tools. Or you can right-click anywhere on the webpage and click Inspect on the pop-up menu.
Click the Network tab and click the Record network log button in the upper-left corner of the tab and verify that it is red; if it is greygray, click to start recording.
Select the Preserve Log check box.
Click the Clear button to clear out any existing logs from the Network tab.
Note: Do not close the Developer Tools panel, as this will end recording, and the needed HAR file will be lost.Reproduce the issue that was being experienced while the network requests are being recorded.
Once you have reproduced the issue entirely, right-click anywhere on the grid of network requests and choose Save as HAR with content and save the file to the computer.
After that, please share your HAR file with our Support team.
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