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（7）If you select Closed, Agent can’t see the Knowledge Base, select Open, Agent can see the Knowledge Base.
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Create an article
Setting up your knowledge base starts with creating articles. CloudFon Knowledge Base provides an easy-to-use Markdown editor and allows you to organize articles by category and tag, so that they are easy to find and maintain.
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（3）(Optional)Select a category, or add a category.
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（4）Click New Article.
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（5）On the New Article page, input the article title.
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