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Set Queue Auto Distribution
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WebChat Auto Distribution
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Auto Distribution in Ticketing & Messaging enables you to auto distribute tickets to agents to make sure the workload is distributed optimally. Once tickets are auto-distributed, agents do not need to pick up tickets manually. You can define distribution rules of how tickets are assigned to agents and the maximum tickets an agent can accept automatically. |
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How does Auto Distribution work?
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Set the maximum number of auto-assigned tickets for all agents.
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Set the maximum number of auto-assigned tickets for each agent. You can filter the agents by queue.
Turn off the toggle key if you do not want to auto-assign tickets to an individual agent.
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