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  • Offline Message window is used for your website visitors to leave offline messages when the status of the chat button is offline. Visitors can also choose to leave offline messages if they don’t want to wait for agents to answer their chat requests.

  • Although offline messages can be viewed in your Cloudfon CX, you can set them to receive them in your email addresses. Customizing the Offline Message window is easy. Follow the instructions to define your own offline message window.

Step by Step Instructions

（1）Log in to the Cloudfon CX Panel.

（2）In the left navigation bar, go to Omnichannel Widget > My Widget. Select a Widget from the My Widget drop-down list,

（3）Go to Web-chat.

（4）Go to the Offline message tab.

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（5）Choose whether to open the Use default offline message window or Redirect visitors to a custom page when visitors click on your offline message button. 

（6）If you select Use default offline message window, set the Title and Greeting Message.

Note: If you want to set up the Title, you must use the Popup type Chat Window.

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（7）In the Fields section, click the Add a Field link to add new fields.

（8）Set the Visible, Required fields to collect the information you need.

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（9）Define your email addresses to where visitors’ offline messages will be sent to.

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（10）If you select Redirect visitors to a custom page, fill the Page URL. And you can select whether Open page in a new window/tab.

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（11）Click Save.