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Available in Inbox: When selected, the queue appears as an option in Inbox configurations such as auto distribution rules. |
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Auto Distribution in Ticketing & Messaging Inbox enables you to auto distribute tickets to agents to make sure the workload is distributed optimally. Once tickets are auto-distributed, agents do not need to pick up tickets manually. You can define distribution rules of how tickets are assigned to agents and the maximum tickets an agent can accept automatically. |
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