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Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat Omnichannel Widget > My Widget. Select a Chat Plan Widget from the My Widget drop-down list,
Go to Web-chat.
Go to the Offline message tab.
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Choose whether to open the Use default offline message window or Redirect visitors to a custom page when visitors click on your offline message button.
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Email Offline Message, Routing rules determine whom your offline messages should be sent to.
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If you select Use default offline message window, set the
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Header and Greeting Message.
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In the Fields section, click the Add a Field link to add new fields
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Set the Visible, Required fields to collect the information you need.
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11. Field Layout, you can select ‘Place text label above the input' or 'Place test label on the left of the input’.
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Define your email addresses to where visitors’ offline messages will be sent to.
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10. If you select Redirect visitors to a custom page, set the Page URL. And you can select whether Open page in a new window/tab.
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13. Click Save.
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Click Save.