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Cloudfon CX Live Chat provides advanced chat routing features that allow you to efficiently route customers to The Routing Rules feature allows you to efficiently route visitors to designated departments or agents with specific skilled.based on visitor location, source, navigation history, and other system fields. 

Info

Important:

  • Under disable Routing Rule, visitors will be assigned to one online agent randomly. If no agents online, visitors will be assigned to the offline message.

  • Under enable Routing Rule, visitors will be assigned to the corresponding agents according to route. If the corresponding agents are offline, visitors will be assigned to other online agent randomly or offline message.

...

  1. Log in to the Cloudfon CX Panel.

  2. In the left navigation bar, go to Live Chat Omnichannel Widget > My Widget. Select a Chat Plan Widget from the My Widget drop-down list,

  3. Go to Web-chat.

  4. Go to the Routing Rules tab.

...