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Info

Important:

Under disable Routing Rule, visitors will be assigned to one online agent randomly. If no agents online, visitors will be assigned to the offline message.
Under enable Routing Rule, visitors will be assigned to the corresponding agents according to route. If the corresponding agents are offline, visitors will be assigned to other online agent randomly or offline message.

Step by Step Instructions

Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat > My Widget. Select a Chat Plan from the My Widget drop-down list,
Go to Web-chat.
Go to the Routing Rules tab.

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