Cloudfon CX supports unlimited agents and allows you to collaborate with other agents during a chat session. You can add multiple agents to your Cloudfon CX account according to your needs.
Add Agents
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（1）Log in to your Cloudfon CX control panel.
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（2）From the left navigation menu, go to People > Agents.
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（3）Click Add.
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（4）Enter the agent’s information.
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Agent Name(Required): Agent Name, used to log in.
First name(Required) and Last name: The agent's display name.
Chat Queue: Select which queue the agent belongs to. For more settings about
Chat Queue , click here.Agent Roles: The roles that the agent act as in your team. For more settings about
Agent Roles , click here. Skills: Select which skills the agent have. For more settings about
Skills , click here.Mobile Number: Mobile Number.
2FA: Enable Two-Factor Authentication. Email verification code is required when you log in. For more settings about
2FA click here.Email(Required): The agent's email address.
Title: Title information, can be displayed to visitor in the header of the chat window.
Bio: Bio information, can be displayed to visitor in the header of the chat window.
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（5）Click Save.
The agent will be notified by email.