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  • Agent Name: Agent Name, used to log in.

  • First name and Last name: The agent's name.

  • Agent Roles: The roles that the agent act as in your team. 

  • Skills: Select which skills the agent have.

  • Mobile Number: Mobile Number.

  • 2FA:Enable Two-Factor Authentication.

  • Email: The agent's email address.

  • Title: Title information, can be displayed to visitor in the header of the chat window.

  • Bio: Bio information, can be displayed to visitor in the header of the chat window.

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