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Step by Step Instructions
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（1）Log in to your Coludfon CX control panel.
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（2）From the left navigation menu, go to Omnichannel Widget> History > Chats.
On the Chats page, you will see a list of records.
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（3）To view the detailed chat transcript, you can choose a certain record and click the Details icon.
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（4）Filter/locate a specific chat transcript by doing the following:
Select the date or duration of the chat and select the Chat Queue, Agent, their corresponding drop-down list. Or,
Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name.
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